Vivalis orders are fulfilled by the vendor or its checkout and fulfillment partners, not by Vivalisusa.com. The vendor's shipping policy allows approximately 1-2 business days for order processing. Processing time is separate from carrier transit time and may be longer during holidays or when payment or address information is incomplete.
Delivery timing depends on destination, carrier, service selected, weekends, public holidays, weather, transportation interruptions, and customs for international orders. These are estimates rather than guarantees. The current shipping charge and available delivery information should be reviewed on the live checkout before payment.
Buyers should enter a complete, accurate shipping address and check it carefully before submitting the order. Fulfillment may begin quickly, and an address change or cancellation may not be possible after processing starts. Keep the receipt and any tracking message. If tracking shows a delay or delivery issue, contact the carrier and vendor support with the order number.
Orders can sometimes be refused, returned, lost, stolen, or delayed. The outcome depends on carrier records and vendor terms. Return postage is generally the customer's responsibility, and a refused shipment may still involve shipping or handling deductions.
For help, email support@govivalis.com or call +1-877-703-9006. Do not send complete payment-card details in an email.
