The vendor provides a 60-day return window beginning on the purchase date. A customer seeking a return should contact support@govivalis.com within that period before mailing the product. Support can provide current instructions and help connect the return with the correct order.
The vendor's terms require the customer to follow conditions involving proof of purchase, returned products and included items, physical condition, tracking, and the date the package reaches the return facility. Customers pay return postage. Use the return address provided through current support instructions rather than an address copied from an unrelated website.
Once the return arrives, it is inspected. The vendor communicates whether a refund is approved or rejected. An approved refund is credited to the original payment method. Financial institutions may take additional time to post the credit after it is issued.
Keep the receipt, order ID, support correspondence, return-postage receipt, and tracking number. Those records help if the package or credit needs to be traced. Shipping charges, sale-item restrictions, incomplete returns, late packages, damaged items, or missing order information may affect eligibility or the amount returned under the vendor's terms.
Vivalisusa.com does not process payments or approve refunds. Transaction-specific questions must be handled by the vendor or checkout support.
